1.Orders and pricing
Prices are shown in US dollars and include applicable duties. We may correct obvious pricing errors before dispatch, and will always contact you first if a correction affects your order.
2.Rental period
Your rental starts on the pickup or delivery date you select and ends on the return date. Daily rates are tiered, so longer bookings automatically price lower per day.
Late returns are charged at the standard daily rate for each extra day. If gear is more than seven days overdue we treat it as unreturned and charge the replacement value against your deposit.
3.Deposits and damage
Every rental carries a refundable deposit shown at checkout. Normal wear such as base scratches and edge dulling is expected and never charged. Structural damage, missing parts or water-logged electronics are deducted from the deposit at documented repair cost.
4.Fitting and safety
Bindings and safety-critical equipment are set by our certified technicians to the weight, height and ability details you provide. Adjusting them yourself voids our liability, so please come back to the shop instead.
5.Returns and exchanges
Purchased gear can be returned unused within thirty days for a full refund. Once equipment has been mounted, waxed or ridden it is no longer returnable, though our workshop warranty still applies.
6.Rewards programme
Points accrue on completed orders and referrals, and expire twenty-four months after they are earned. Points hold no cash value and cannot be transferred between accounts.
7.Liability
Mountain sports carry inherent risk. You are responsible for using equipment within your ability and for conditions on the day. Our liability is limited to the value of the order or rental in question.